To ensure greater transparency regarding the processing of personal data by companies, European lawmakers have introduced a new obligation to provide information. As soon as your data is collected, you, as the recipient of this information, should be informed about what happens to your personal data and for what purposes it is processed. The following information is provided in accordance with Articles 13 and 14 of the GDPR.
Data Controller and Data Protection Officer
The data controller responsible for the processing of personal data is:
medentis medical GmbH
Walporzheimer Str. 48-52
53474 Bad Neuenahr-Ahrweiler
represented by the Managing Director, Mr. Alexander Scholz.
You can contact the data controller using the following contact details:
Phone: +49 (0)2641-911-00
Fax: +49 (0)2641-9110-120
Email: info(at)medentis.de
You can contact the company’s Data Protection Officer at datenschutz(at)medentis.de.
General Information and Mandatory Notices
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations as well as this privacy policy.
When you use this website, various personal data are collected. Personal data are data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.
Please note that data transmission over the Internet (e.g., when communicating via email) may involve security vulnerabilities. It is not possible to completely protect data from access by third parties.
Retention Period
Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you submit a valid request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, deletion will occur once these grounds no longer apply.
Collection of General Information
You can visit our websites at:
www.medentis.com
www.ifu.medentis.de
www.icx-shop.de
www.icx-magellan.de
www.icx-denta5.de
www.icx-imperial.de
www.medentis-akademie.de
www.icx-mallorca.de
without disclosing any personal information. Your browser automatically sends general information to our website’s server. This information is temporarily stored in a so-called log file.
The following information is collected without any action on your part and stored until it is automatically deleted: This consists exclusively of information that does not allow any conclusions to be drawn about your identity. This information is technically necessary to correctly deliver the website content you have requested and is inevitably generated when using the Internet. We statistically analyze anonymous information of this kind to optimize our website and the underlying technology.
- IP address of the requesting computer,
- date and time of access,
- name and URL of the file accessed,
- website from which access is made (referrer URL),
- browser used and, if applicable, your computer’s operating system
- as well as the name of your Internet service provider.
- This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability, and for the technical administration of the network infrastructure.
Hosting
We host the content of our website with the following provider:
Mittwald
The provider is Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp
(hereinafter “Mittwald”).
For details, please refer to Mittwald’s privacy policy:
https://www.mittwald.de/datenschutz
The use of Mittwald is based on Art. 6(1)(f) GDPR. We have a legitimate interest in ensuring the most reliable possible presentation of our website. If consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25( 1 TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time. Data Processing
We have entered into a data processing agreement (DPA) with the aforementioned provider. This is a contract required under data protection law that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Cookies
Like many other websites, we also use so-called “cookies.” Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data, such as your IP address, the browser you are using, your operating system, and information about your computer and your internet connection.
Cookies cannot be used to launch programs or transmit viruses to a computer. Based on the information contained in cookies, we can facilitate your navigation and ensure the correct display of our web pages.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
Of course, you can generally view our website without cookies. Internet browsers are typically set to accept cookies. You can disable the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to learn how to change these settings. Please note that certain features of our website may not function if you have disabled the use of cookies.
You can configure your web browser to notify you when cookies are set or to reject all or at least certain cookies (e.g., only third-party cookies) in order to generally prevent web tracking and retargeting. However, if you disable cookies via your browser, various features on our website will no longer be available to you.
Disabling Cookies/Withdrawing Your Consent
You can find information about this option for the most commonly used browsers via the following links:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Registration via our online store
Personal data
Personal data refers to information regarding the factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, phone number, address, and all other information you provide to us during registration and when creating your customer account. Statistical data that we collect, for example, when you visit our ICX online shop and that cannot be directly linked to you personally is not included in this category. For example, these include statistics on which pages of our shop are particularly popular or how many users visit certain pages of the Medentis shop.
Customer Account
We set up password-protected direct access to the customer data we have stored (customer account). Here you can view information about your completed, pending, and recently shipped orders and manage your data and the newsletter. You agree to treat your personal login credentials confidentially and not to make them accessible to any unauthorized third party. We cannot accept liability for misused passwords unless we are responsible for the misuse.
Unless you log out, you will remain automatically logged in. This feature allows you to use certain parts of our services (e.g., “Customer Account”) without having to log in again each time. For security reasons, however, you will be prompted to re-enter your password if, for example, your personal information needs to be updated or you wish to place an order.
Collection, Processing, and Use of Your Personal Data
Data protection is very important to us. Therefore, when collecting, processing, and using your personal data, we strictly adhere to the legal provisions of the Federal Data Protection Act and the Telemedia Act. We collect, store, and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration, and our own marketing purposes. Your personal data will only be disclosed to third parties or otherwise transferred if this is necessary for the purpose of contract fulfillment or billing, or if you have given your prior consent. For example, as part of order processing, the service providers we use (such as carriers, logistics providers, and banks) receive the necessary data for order and transaction processing. The data shared in this manner may only be used by our service providers to fulfill their tasks. Any other use of the information is not permitted and does not occur with any of the service providers we engage.
For your order, we need your correct name, address, and payment details. We need your email address so that we can confirm receipt of your order and communicate with you. We also use this for your identification (customer login). Furthermore, you will receive your order and shipping confirmation via your email address.
Your personal data will be deleted provided that no legal retention obligations prevent this and if you have asserted a right to erasure, if the data is no longer necessary to fulfill the purpose for which it was stored, or if its storage is impermissible for other legal reasons.
Use of Your Data for Advertising Purposes
Your personal data (company address, names of contact persons if applicable) is processed for the purpose of sending promotional materials by mail and providing information about our services and product offerings. Furthermore, your data is supplemented with publicly available sociodemographic data to enable personalized communication with tailored offers. The lawfulness of the processing is based on Article 6(1)(f) of the GDPR (Legitimate Interest). The controller has a legitimate interest in conducting direct marketing. Additionally, there is a legitimate interest in tailoring the promotional offer as individually as possible. The provision of your personal data is necessary for the mailing of promotional materials. The transfer of data by the controller and the processing by the service provider are based on a data processing agreement pursuant to Article 28 of the GDPR.
Newsletter
To send the newsletter, we use the so-called double opt-in procedure, i.e., we will only send you a newsletter via email once you have expressly confirmed to us that we should activate the newsletter service. We will then send you a confirmation email and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in that email.
If you no longer wish to receive newsletters from us at a later time, you may opt out at any time without incurring any costs other than the transmission costs according to the standard rates. A written notification sent to the contact details listed in Section 1 (e.g., email, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every newsletter.
We use rapidmail (https://www.rapidmail.de/) as our newsletter software. Your data will be transmitted to rapidmail GmbH, Wentzingerstraße 21, 79106 Freiburg. rapidmail is prohibited from selling your data or using it for any purpose other than sending newsletters. Clever Elements is a German, certified provider that was selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
Product Recommendations via Email
As a Medentis customer, you will occasionally receive product recommendations from us via email. You will receive these product recommendations regardless of whether you have subscribed to a newsletter. In this way, we aim to provide you with information about products from our range that may interest you based on your recent purchases with us. In doing so, we strictly adhere to legal requirements.
If you no longer wish to receive product recommendations or any promotional messages from us, you may object to this at any time without incurring any costs other than the transmission costs according to the standard rates. A written notification to the contact details listed in Section 1 (e.g., email, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every email.
ePaper
We use the so-called double opt-in procedure to send the newsletter, i.e., we will only send you a newsletter
Processor:
1000° DIGITAL
Gesellschaft für Multimedia und E-Commerce mbH
Mozartstr. 3
04107 – Leipzig
Phone: +49 341 96382-0
Fax: +49 341 96382-22
as a service provider for medentis medical, displays our PDF brochures as a page-turning, data protection-compliant publication
. https://www.1000grad-epaper.de/epaper-dsgvo/
Online Surveys
Participation in online surveys is strictly voluntary (Art. 4(11) GDPR). All information will be treated confidentially.
Data Processor:
enuvo GmbH
Seefeldstrasse 25
8008 Zurich, Switzerland
as a service provider for medentis, offers the option to conduct this online survey. Furthermore, enuvo GmbH processes personal data for medentis in accordance with Art. 4(2) and Art. 28 of the GDPR based on a corresponding data processing agreement. Information regarding enuvo GmbH’s data protection policies can be viewed at the following link: https://www.umfrageonline.com/datenschutz.
The processing of this personal data is based on Article 6(1)(f) of the GDPR. It serves verification purposes to ensure that you are a medentis customer. This constitutes a legitimate interest within the meaning of the aforementioned provision.
The online survey serves to meet the post-market surveillance requirements of Regulation (EU) 2017/745 on medical devices. Through the survey, we would like to learn how you prefer to use our products, what complications arise, and how satisfied you are with these products. This constitutes a legitimate interest within the meaning of the aforementioned regulation.
enuvo GmbH ensures that the survey is accessible via the Internet and that the responses from survey participants are stored securely. Furthermore, enuvo GmbH enables medentis to view the survey results and analyze them using the tools provided.
SSL Encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS.
Contact Form
If you contact us via email or the contact form, the information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies,” which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the United States and stored there. However, due to the activation of IP anonymization (anonymizeIp) on this website, however, your IP address will be truncated by Google beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by adjusting your browser settings accordingly; however, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: Browser add-on to disable Google Analytics.
In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking [google_analytics_optout] this link.[/google_analytics_optout]. This will install an opt-out cookie on your device. This will prevent Google Analytics from collecting data for this website and for this browser in the future, as long as the cookie remains installed in your browser.
Use of Matomo (formerly Piwik)
This website uses Matomo, an open-source software for the statistical analysis of visitor traffic. Matomo uses so-called “cookies,” text files that are stored on your computer and enable an analysis of your use of the website.
The information generated by the cookie regarding your use of the website is stored on a server in Germany.
The IP address is anonymized immediately after processing and before storage. You have the option to prevent the installation of cookies by changing the settings of your browser software. Please note that if you select this setting, not all features of this website may be available.
You can decide whether a unique web analytics cookie may be stored in your browser to enable the website operator to collect and analyze various statistical data.
Use of Google Fonts (local hosting)
This site uses so-called Google Fonts, provided by Google, to ensure consistent font display. The Google Fonts are installed locally. No connection to Google’s servers is established in this process.
For more information about Google Fonts, please visit:
https://developers.google.com/fonts/faq and Google’s Privacy Policy:
https://policies.google.com/privacy?hl=de
Font Awesome (local hosting)
This site uses Font Awesome to ensure consistent font display. Font Awesome is installed locally. No connection is established with servers operated by Fonticons, Inc.
For more information about Font Awesome, please refer to the Font Awesome Privacy Policy at:
https://fontawesome.com/privacy.
Use of Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to verify whether data entry on this website (e.g., in a contact form) is performed by a human or by an automated program. To do this, reCAPTCHA analyzes the website visitor’s behavior based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various pieces of information (e.g., IP address, the duration of the website visitor’s stay on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.
The storage and analysis of the data are based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated scanning and from SPAM. If consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.
For more information about Google reCAPTCHA, please refer to Google’s Privacy Policy and Terms of Service at the following links:
https://policies.google.com/privacy?hl=de and
https://policies.google.com/terms?hl=de.
Use of Google Maps
This website uses the Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes, and uses data regarding visitors’ use of the map features. You can find more detailed information about Google’s data processing in the Google Privacy Policy. There, you can also change your personal privacy settings in the Privacy Center.
Detailed instructions on managing your own data in connection with Google productscan be found here.
YouTube with enhanced privacy
This website embeds videos from YouTube. The operator of the site is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced privacy mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. However, the sharing of data with YouTube partners is not necessarily excluded by the enhanced privacy mode. Thus, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video.
As soon as you start a YouTube video on this website, a connection is established with YouTube’s servers. In doing so, the YouTube server is informed which of our pages you have visited.
If you are logged into your YouTube account, you allow YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, after starting a video, YouTube may store various cookies on your device or use comparable recognition technologies (e.g., device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness, and prevent fraud attempts.
In some cases, additional data processing operations may be triggered after starting a YouTube video, over which we have no control. The use of YouTube is in the interest of presenting our online offerings in an appealing manner. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. This
consent may be revoked at any time.
For more information about data protection on YouTube, please see their privacy policy at:
https://policies.google.com/privacy?hl=de.
Themes Security
We have integrated iThemes Security into this website. The provider is iThemes Media LLC, 1720 South Kelly Avenue, Edmond, OK 73013, USA (hereinafter “iThemes Security”).
iThemes Security serves to protect our website from unauthorized access or malicious cyberattacks. For this purpose, iThemes Security collects, among other things, your IP address, the time and source of login attempts, and log data (e.g., the browser used). iThemes Security is installed locally on our servers.
iThemes Security transmits IP addresses of repeat attackers to a central iThemes database in the USA (Network Brute Force Protection) to prevent such attacks in the future. The use of iThemes Security is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its website as effectively as possible against cyberattacks. If consent has been obtained, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TTDSG, provided that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.
Social Plugins
Social plugins from the providers listed below are used on our websites. You can recognize the plugins by the corresponding logo.
Through these plugins, information—which may include personal data—may be sent to the service provider and used by them as appropriate. We prevent the unintentional and unwanted collection and transmission of data to the service provider by using a two-click solution. To activate a desired social plugin, you must first click the corresponding button. Only upon activation of the plugin is the collection of information and its transmission to the service provider triggered. We do not collect any personal data ourselves via the social plugins or through their use.
We have no influence over what data an activated plugin collects or how it is used by the provider. Currently, it must be assumed that a direct connection to the provider’s services is established and that at least the IP address and device-related information are collected and used. It is also possible that the service providers may attempt to store cookies on the device you are using. Please refer to the privacy policies of the respective service providers for details on what specific data is collected and how it is used. Note: If you are logged into Facebook or Instagram at the same time, Facebook may identify you as a visitor to a specific page.
Elements of the Facebook social network are integrated into this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the collected data is also transferred to the United States and other third countries.
We have integrated the social media buttons of the following companies into our website:
Facebook, Instagram Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
XING AG (Gänsemarkt 43 – 20354 Hamburg – Germany)
LinkedIn Corporation (2029 Stierlin Court – Mountain View – CA 94043 – USA)
Google AdWords
Our website uses Google Conversion Tracking. If you arrived at our website via an ad placed by Google, Google AdWords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted into conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in tracking, you can refuse the placement of the cookie required for this—for example, by using a browser setting that generally disables the automatic placement of cookies, or by configuring your browser to block cookies from the domain “googleleadservices.com.”
Please note that you must not delete the opt-out cookies as long as you do not wish to have measurement data recorded. If you have deleted all cookies in your browser, you must set the respective opt-out cookie again.
Use of Google Remarketing
This website uses the remarketing feature provided by Google Inc. This feature is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the website visitor’s browser, which makes it possible to recognize the visitor when they access websites that belong to Google’s advertising network. On these sites, the visitor may be shown advertisements related to content that the visitor previously viewed on websites that use Google’s remarketing feature.
According to Google, no personal data is collected during this process. If you still do not wish to use Google’s remarketing feature, you can generally disable it by adjusting the relevant settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.
Photo and Video Recordings
We expressly note that, in the context of our events, image and audio material in the form of photos and video recordings may be created by us as the organizer, by persons commissioned by us, as well as by service providers or other third parties in connection with the event.
Commissioning
When you commission us, we collect the following information: Recipient and origin of your data and legitimate interest
- Practice or company name, title, salutation, first name, last name,
- a valid email address, website address
- mailing address,
- phone number (landline and/or mobile), fax number
- information relevant to consulting and recommendations for products and services This data is collected
- to identify you as our customer • to provide you with appropriate advice
- for correspondence with you
- for delivery and invoicing
- for the settlement of any liability claims that may arise, as well as for the assertion of any claims against you Data processing is carried out at your request and is necessary under Article 6(1)(b) of the GDPR for the stated purposes to ensure the proper handling of the mandate and for the mutual fulfillment of obligations arising from the contract.
We do not intend to transfer your data to a third country outside the EU or the EEA.
Storage of Your Data
Your data is initially stored upon collection. In the event that a contract is concluded with the controller, your personal data will be deleted once the contractual relationship has ended (or alternatively: upon expiration of the statutory retention period), all mutual claims have been fulfilled, and there are no statutory retention obligations or legal grounds for storage, unless we are obligated to store your data for a longer period pursuant to Article 6(1)(c) of the GDPR due to tax and commercial law retention and documentation obligations (under the German Commercial Code (HGB), the German Criminal Code (StGB), or the German Fiscal Code (AO)), or you have consented to further storage pursuant to Article 6(1)(a) of the GDPR. We will continue to use your mailing address for advertising purposes even after the contractual relationship has ended, unless you object.
You have the following rights
You have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), and data portability (Art. 20 GDPR). We strive to process requests promptly. If your personal data is processed on the basis of Art. 6(1)(f) GDPR, you have the right to object, provided there are grounds arising from your particular situation or the objection is directed against direct marketing (Art. 21 GDPR). If you object to direct marketing, we will no longer send you promotional messages.
If you wish to exercise your right to object, simply send an email to datenschutz(at)medentis.de.
We strive to process requests promptly.
Pursuant to Art. 77 GDPR, you have the right to contact the competent supervisory authority (The State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate, Hintere Bleiche 34, 55116 Mainz).
Changes to Our Privacy Policy
We reserve the right to update this privacy policy from time to time to ensure it remains in compliance with current legal requirements or to reflect changes to our services, such as the introduction of new services. The updated privacy policy will then apply to your next visit.
As of September 2023